Couponing Tip: What to Do If Your Catalina Coupon Does Not Print

July 30, 2014

What do I do if I was supposed to receive a Catalina coupon, but it doesn't print? The good news is that you can still get it! Here's how:

If you should have received a Catalina coupon  but it didn't print at the store you can contact Catalina at 1-888-826-8766 with your receipt information and they will send you your Catalina coupons in the mail. You can also submit your receipt information on their website here--->

Make sure to reach out to Catalina Marketing as soon as possible after returning home from the store. You have 14 days from the date printed on the receipt to contact the support team at Catalina Marketing. If the Catalina offer is advertised on the shelf or in the store's ad, you can also try asking at the customer service desk if they are able to help. Sometimes they may be able to print it for you right away or sometimes the stores will offer you a store gift card in place of the Catalina. If not then just go ahead and contact the support team at the link stated above and enter in all of the correct information.

You may ask, "Why didn't my Catalina coupon print?"

There are a number of reasons for why Catalina coupons do not print. Sometimes the machine is down, sometimes the store's system is down and sometimes the entire Catalina Marketing system is down. If you are sure that you purchased the correct products within the correct promotion dates, make sure to follow the above instructions to receive the coupon that you were expecting.

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